Shipping policy

Thank you for shopping with Olive Homeliving. We are committed to ensuring that your order is delivered safely and on time. Please review our shipping policy for information on delivery times and logistics.

1. Delivery Time

At Olive Homeliving, we strive to deliver your order in the most efficient manner possible. Delivery times are estimated as follows:

  • Standard Delivery Time: 2-14 business days.

Please note that delivery times may vary based on the availability of the product and your location within the Melbourne area.

2. Delivery Methods

We utilize both our own logistics team and trusted partner logistics providers to ensure your furniture is delivered securely and promptly.

  • Olive Homeliving Logistics: Our in-house team manages deliveries within Melbourne and the surrounding areas to provide you with the best possible service.
  • Partner Logistics Providers: For certain deliveries, we may partner with reputable logistics companies to facilitate timely and safe transportation of your furniture.

3. Delivery Areas

Currently, we deliver to the Melbourne metropolitan area and surrounding suburbs. If you are unsure whether we deliver to your area, please contact our customer service team for assistance.

4. Delivery Charges

Delivery charges are calculated based on the size and weight of the items ordered and the delivery location. Delivery charges will be displayed at checkout before you complete your purchase.

5. Delivery Process

5.1 Scheduling

Once your order is ready for delivery, our team will contact you to schedule the delivery time. We aim to accommodate your preferred delivery date and time as closely as possible .

5.2 Confirmation

You will receive a confirmation(phone call or message or email) with the scheduled delivery date and time. Please ensure that someone is available at the delivery address to receive the order.

5.3 Assembly and Placement

Our delivery team will deliver your order to your desired location within your home and, if requested, provide assembly services for an additional fee. Please inform us in advance if you require assembly services.

6. Delivery Issues

6.1 Delays

While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, traffic delays, or stock availability may affect delivery schedules. We will notify you promptly if there are any delays with your delivery.

6.2 Damaged or Missing Items

If your order arrives damaged or items are missing, please contact our customer service team within 48 hours of delivery. We will work quickly to resolve any issues and ensure your complete satisfaction.

7. Contact Information

For any questions or concerns regarding our shipping policy, please contact us at:

Olive Homeliving
hello@olivehomeliving.com.au

Thank you for choosing Olive Homeliving. We appreciate your business and are committed to providing you with the best possible shopping and delivery experience.