Privacy policy

This policy outlines how Olive Homeliving and its related companies, collectively Olive Homeliving, we, us, or our) manage the personal information you provide when using an Olive Homeliving website or other Olive Homeliving services. It details how we collect, use, disclose, and store your personal information.

Information Sharing

Olive Homeliving may share your personal information with our suppliers, business partners (such as logistics, billing, and security service providers, and our customer services team), law enforcement authorities, and related bodies corporate. Please review this policy for details on who we share your personal information with.

Types of Personal Information Collected

Olive Homeliving collects only the personal information necessary to provide the full range of our services. This includes:

  • Name
  • Address
  • Telephone number
  • Email address
  • Payment details
  • Age
  • Any content you upload (e.g., text, images, video)

We do not collect sensitive information (e.g., medical history) from users of our website.

How We Collect Personal Information

We collect personal information when you:

  • Purchase from us
  • Subscribe to our marketing communications
  • Sign up for an account
  • Enter an Olive Homeliving competition

We also collect information through cookies, recording your IP address, and other statistical methods when you use our website.

How We Use Your Personal Information

We use your personal information to:

  • Communicate with you regarding orders or queries via phone, email, SMS, live chat, and other messaging platforms
  • Arrange delivery of ordered items
  • Process payments for purchases

Additionally, we use your information to assist with product choices and keep you informed about changes to product ranges or special offers. We analyze cookies, IP addresses, and statistical data to improve our websites and provide personalized features.

Marketing Communications

We will only send marketing communications via email and/or SMS if you have provided your email address and/or mobile phone number and consented to receive these communications.

Third-Party Links

Our websites may contain links to third-party sites. These sites are not under our control, and we recommend reviewing their privacy policies to understand their handling of personal information.

Information Sharing Details

Suppliers: We share personal information with product suppliers to facilitate delivery. This generally includes delivery address, recipient's name, and contact details if necessary.

Logistics Partners: We share information with logistics partners to ensure delivery. This includes delivery address, recipient's name, and contact details.

Billing & Security Partners: We share information with billing and security partners to process payments smoothly.

Business Partners: We share information with business partners for marketing, data analysis, reporting, and customer support services.

Law Enforcement Authorities: We disclose information to relevant authorities as required by law, in cases of fraud, or threats against our employees, Olive Homeliving, or the public.

Related Bodies Corporate: We may disclose information to related bodies corporate.

Overseas Disclosures: We may share information with team members, service providers, business partners, or marketing providers overseas, including in the Philippines, USA, Canada, France, Poland, Austria, and other jurisdictions.

Controlling Your Personal Information

You have the right to access and correct the personal information Olive Homeliving holds about you. You can do this by signing into the 'My Account' section of our website or by contacting us via our Help Centre. We aim to process requests within 30 days.

We may decline access or correction requests in certain circumstances prescribed by the Privacy Act. If we do, we will provide written reasons for our decision and include a statement about the requested correction if you ask us to do so.

To unsubscribe from our marketing communications, visit the 'My Account' section. Your request will be processed promptly.

Privacy Principles

Olive Homeliving is bound by the Australian Privacy Principles. Please visit the Australian Government's outline of these principles for more information.

Security Information

We use industry-standard encryption protocols and a PCI-compliant payment provider over a secured network to protect your information when you browse our site and enter information (e.g., name, email address, credit card numbers).

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time. If the changes are significant, we will notify you via email or by publishing the changes on our website. Continued use of our website or services following the effective date signifies acceptance of the amended Privacy Policy.